Lost or delayed baggage

If unfortunately your checked baggage is missing, one of our passenger agents will be pleased to complete a Property Irregularity Report (P.I.R.) for you. It is very important that you provide the agent with as much information as possible about the bag, including a good description of all contents, as this will be of great help in locating it. All information gathered will be entered into our WorldTracer Baggage tracing system, which is used by airlines worldwide. Our local representative will contact you during your stay at your destination to keep you informed on the status of our search and will also inform you about possible compensation limits and reimbursement procedures for any emergency purchases.

You can also monitor online the status of your missing or delayed baggage with the WorldTracer Baggage tracing system. Enter the reference number from your P.I.R. and your last name to access details of your file. Access to your file will allow you to see (1) if we have located your baggage and (2) if delivery of your baggage has been arranged. This direct access also allows you send us a message about any updated information you wish to add to your file.

For complete details check out out Baggage section: Lost or delayed baggage.